Roost Privacy Policy

We believe every human being deserves a safe and welcoming home.

Roost Living Inc. does not prefer, limit, or discriminate because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, or the receipt of public assistance.


This Privacy Policy ("Privacy Policy") applies to this website ( and other websites, mobile applications, other online products and services, and to personal information collected offline, for example, through a home showing (collectively, the "Services"), operated by Roost Living Inc. ("Roost", "we", "us", and "our"). This Privacy Policy also explains the choices you have about the way this information is collected and used.

Please read this Privacy Policy carefully because by registering for or using the Services, you agree to be bound to this Privacy Statement, which is incorporated into our Terms of Service, available here. We encourage you to periodically review this Privacy Policy to keep up to date on how we are handling your personal information.

Types of personal information we collect

“Information” means credit information, personal information, and information about the services you use that are provided by the Roost Landlord, Roost Landlord’s agent, or Roost Living Inc. as listed in this rental application and information relating to your tenancy at any of the Premises applied for in this rental application including information regarding the duration of your tenancy, monthly rent, emergency contacts, and any matters relating to your lease/tenancy agreement, including misrepresentations relating to, defaults under and/or breaches of your lease/tenancy agreement or any other matter experienced by the Landlord, Landlord’s agent, or Roost Living Inc.

“Credit Information” means information about you, including your name, age, date of birth, occupation, place of residence, previous places of residence, occupancy length, marital status, co-occupant’s/spouse’s/same-sex partner’s name and age, number of dependants, particulars of education or professional qualifications, field of employment, places of employment, previous places of employment, employment durations, estimated income, paying habits, outstanding debt obligations, cost of living obligations, involvement in bankruptcy proceedings or landlord and tenant disputes, assets, and banking information (including account and credit card information).

“Personal Information” means information about you including but not limited to credit information that may be relevant to your suitability as a tenant, roommate, or for the assessment of other applications made by you (e.g. loans, financial, internet, phones, cable) if you have consented to the use of the information for this purpose, and may include: publicly available information obtained from the Internet, news sources or public records, databases and listings; online maps of your address used to verify the address information provided by you; and references (provided by you to the Landlord, Landlord’s agent, or Roost Living Inc) concerning your character, reputation, physical or personal characteristics or mode of living or about any other matter or experience concerning you that is relevant to your suitability as a tenant.

How your personal information will be used

Roost Landlords (and their agents) with whom you want to create a Rental Request or Instant Reservation will have access to your application and details - you will be asked again when you actually book!

The Roost Landlord or Roost Landlord’s agent with whom you expressly consent to create a Booking Request with may obtain Information about you through a tenancy and/or credit report conducted by Roost Living Inc. and as permitted or required by law. You expressly authorize Roost Living Inc. to provide Information regarding you to the aforementioned Roost Landlord or Roost Landlord’s agent to obtain a consumer report; to contact employers, previous landlords, references; to contact agencies that provide landlord information; to enforce the terms of any Tenancy Agreement that may be subsequently entered into with the Applicant; or to reasonably use it otherwise to assess this Rental Application.

  1. The Information you provide will be used to determine your rental eligibility.

    The Roost Landlord or Roost Landlord’s agent may use Information about you to determine your suitability as a Resident as permitted or required by law. Roost Living Inc. may use Information about you to offer recommendations of suitability to Roost Landlords or Roost Landlord’s agents.

  2. This is how Roost will be using the data you share.

    The Roost Landlord or Roost Landlord’s agent may disclose Credit Information about you to Roost Living Inc., as permitted or required by law, for inclusion within a database of rent-roll information and within a tenancy file on you, for the purposes of:

    • Tenancy reporting and credit reporting in accordance with provincial credit and consumer reporting acts;

    • Establishing a credit history and / or rental history;

    • Maintaining aggregate statistical data for purposes of tenancy and credit scoring; and

    • Supporting business application approval processing, usability studies, and research

  3. This is how long Roost will hold your data for.

    You expressly authorize Roost Living Inc. to retain positive Credit Information regarding you for the purposes outlined in Section 3 above, for up to 20 (twenty) years. Negative Credit Information shall be maintained on record in accordance with provincial credit and consumer reporting acts.

  4. Everything you share is accurate and your references are allowed to share your details with Roost, the Roost Landlord, or the Roost Landlord’s agent.

    You agree that all statements on this Residential Rental Application are true and you expressly authorize all references given to release information about you to Roost Living Inc., the Roost Landlord, or Roost Landlord’s agent for verification subject to Sections 1 to 5.

  5. Roost may disclose your Information only with your express permission or if it’s required by law.

    Roost Living Inc. may also disclose your Information to any third party, but only with your prior express consent to do so or where required by law.

Security of your information

We implement security measures we believe are reasonable to protect your information. It is important that you protect and maintain the security of your account credentials and you need to immediately notify us of any unauthorized use of your account. We may use third-party products and services to secure or store your information. Please understand that no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us. Understand that any information that you transfer to us is done at your own risk. If we learn of a data security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. We may post a notice via the Services if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive written notice of a data privacy or security breach. If you have reason to believe that your personal information that we have collected or our system security has been breached, please notify us by e-mailing [email protected]

Should you have any questions, comments, or concerns regarding our OneCheck Privacy Policy, please send an email to [email protected] or write to us at the following address:

Roost Living Inc

ATTN: Maggie Shi

602-155 Dalhousie St

Toronto, ON Canada M5B 2R2

Effective April 10, 2021